Last updated: 17 October 2026
This Refund Policy applies to QuizBet Pro subscriptions purchased on the web through Paddle, our merchant of record. Purchases made inside the mobile apps are handled by the respective app store under its own refund rules.
Web purchases are processed by Paddle as the seller: your card is charged by Paddle, the receipt is issued by Paddle and refund requests are resolved through Paddle support, linked from your receipt email and the subscription portal.
You can cancel your subscription at any time in My Profile or through the Paddle customer portal. Cancelling stops future renewals; Pro access remains active until the end of the already-paid billing period. Cancelling is not a refund — amounts already charged follow the rules below.
EU and UK consumers generally have a 14-day withdrawal right for digital purchases. By starting a subscription you request immediate delivery of the digital service; to the extent permitted by law, the withdrawal right is lost once delivery is complete and does not cover periods already used.
Refund requests for web purchases are handled by Paddle and assessed case by case, considering factors such as service usage and technical issues. Duplicate charges and verified technical failures that prevented delivery are corrected or refunded. Partial billing periods are generally not refunded.
For billing questions contact Paddle support via the link in your receipt or, for account questions, support@quizbet.app.